1 year 7 months ago
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A suit filed this week accuses GameStop of recording conversations via its support service without customer's content, and violating privacy laws in the US.
According to the case, as reported by Bloomberg, the retailer is accused of obtaining and sharing "the secret transcripts of those wiretaps with a third party that boasts of its ability to harvest personal data..." and claimed that said data is used "for marketing and other purposes."
It went on to allege that GameStop "neither informs visitors nor obtains their prior express consent to these intrusions."