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343 Industries describes Master Chief removing his helmet in the new Halo TV series as "a mission statement".
In a lengthy blog post from 343 Industries community writer Alex Wakeford dissecting the opening episode (it's full of spoilers!), the matter of the lead character removing his helmet is addressed, seemingly in response to fan criticism.
The post notes that the games "have predominantly been a space for player projection", but fans of the expanded universe shouldn't be quite so surprised.