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The Xbox Series X|S consoles released in November with no major issues, but it hasn't been entirely smooth sailing for the next-generation machines. Some portion of the audience has reported issues with the controller, and specifically how it can disconnect during gameplay.
A spokesperson for Microsoft acknowledged the issue in a statement to The Verge, saying a fix is being worked on and will be delivered in a future update. For now, Microsoft said it recommends players who are experiencing the issue to ensure their controller is updated.
Microsoft's website has a step-by-step rundown of how to update your Xbox controller.
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